We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

FREE RETURNABLE ITEMS

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

• New and uninstalled.

• Items received in the incorrect size/color.

• Faulty items damaged/broken or soiled upon arrival.

• Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.                                                                              

NON-RETURNABLE ITEMS 

We will not accept returns in the following conditions:

• Items outside the 30 days warranty time-frame.

• Washed, worn, used or misused items.

If you still return it, the return shipping fees should be at buyer's responsibility, and we'll charge 15% for the usage.

Notes:

All returns must be authorized by our Team via the Support Center. Returned items without an Return Merchandise Form (RMA) will not be accepted.

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

• Order Number

• Product Name

• Reason for Return

2.Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address. 

There are two types of RMA forms:

(1) If you choose the return label, you need to send the returned goods within one week, and if the return label cannot be used for another appointment due to exceeding the label limitation period, you need to charge the second appointment fee.

(2) If you choose the pickup service, if the pickup fails due to the customer's reason (example: wrong address filling), you need to charge for the second appointment for the return goods.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 7 days. If you receive a notice that your goods have been returned to the warehouse, but do not receive a refund notification email. Please contact us promptly and we will process your refund as a matter of priority.

5.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow between 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

For Wallet refunds (store credit), please allow 48 hours for your account to be updated.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Service Email: eu@gtplayerchair.com

Sebastian-Kneipp-StraBe 41
60439 Frankfurt am Main